Careers

Experiences Canada is a national charitable organization dedicated to opening young people’s minds and involving them in a broader world.  We do this by facilitating experiential learning opportunities such as youth forums, travel and exchanges.  Experiences Canada`s programming provides Canadian youth with the unique opportunity to see Canada differently, exploring this country’s diverse histories, cultures, and contemporary challenges, and making life-changing connections with peers from coast-to-coast-to-coast. 

Account Coordinator

Experiences Canada is currently looking to fill the full time position of Exchanges Account Coordinator. Due to COVID 19, Experiences Canada has temporarily transitioned its 85-year old reciprocal group exchange program to a virtual format that allows youth to stay connected and collaborate in a virtual space. The virtual exchange program offers a fun and engaging series of activities that encourage youth to share their community’s diverse history, geography, languages, cultures and way of life and contribute their projects to a virtual map of Canada.

 

POSITION DESCRIPTION:

This dynamic individual is responsible for the day-to-day administration of both the virtual youth exchange program, and the in-person exchange program. You will work in a small, dedicated team and communicate directly with teachers, group leaders, and exchange participants and their parents regarding registration, travel (when possible) and trouble-shooting difficulties with our online learning platforms. This bilingual mandatory position requires strong administrative, organizational, and interpersonal skills.

 

KEY RESPONSIBILITIES:

Program Operations

  • Responsible for the overall coordination of assigned groups participating in the program:
    • Maintains comprehensive (digital) program and financial files for each participating group/individual
    • Twins eligible applicants and facilitating introductory meetings between them;
    • Works with Group Organizers to review learning program objectives and activity plans;
    • Ensures registration documents, releases and permissions, and are completed
    • Liaises with travel agency to cost out and plan travel arrangements;
    • Maintains contact with group organizers during actual exchange, ensures follow-up where necessary;
    • Ensures that all groups complete reporting requirements post-exchange
  • Assist group organizers and youth in submitting projects in virtual exchange program;
  • Staffs the emergency cell phone 24/7 according to a shared timetable;
  • Responds to general inquiries and prepares regular written correspondence about the program;
  • Assists with the preparation of exchange documents (pre, during and post) and exchange kits to the group organizers;
  • Updates and edits documents in English and French related to the exchange program e.g. Group Organizer Manual to reflect program changes and revised health and safety guidelines
  • Conducts recruitment calls and visits schools and community groups to promote the program;
  • Participates in conferences as a representative of Experiences Canada and presents information sessions and workshops about the program as required;

The successful candidate will be willing to perform other duties and assignments to support various program activities as may be required.

KNOWLEDGE AND SKILLS:

Knowledge

  • Principles and practices of quality customer service;
  • Principles and practices of file management, and administration;
  • Microsoft Office, including Outlook and Excel;
  • Knowledge of database software (Salesforce) is an asset;
  • Charitable and Not-for-profit organizations;

Skills

  • Planning and organizational skills, solid decision-making and judgment;
  • Advanced knowledge and experience with file management;
  • Effectively  work in a high volume environment;
  • Ability to coordinate multiple files with numerous deadlines;
  • Ability to prepare clear, concise business correspondence;
  • Establishing positive working relationships and interacting effectively with a wide range of people;
  • A positive team player in a small, dynamic office

 

EDUCATION AND EXPERIENCE:

This is an entry-level position.  Typical qualifications would include:

  1. Graduation from college/university;
  2. Two years’ experience performing responsible customer service and general administrative work in a high volume, fast-paced environment—ideally with a youth focus;

LOCATION 

Based in Ottawa, employees are currently working from home due to COVID-19 for an indefinite period.  Post-pandemic work options will be evaluated in the coming year. 

LANGUAGE PROFICIENCY

This position requires oral and written fluency in both English and French. All candidates selected for an interview will be pre-screened for language proficiency.

 

Please email resume and cover letter to Jamie McCullough, Director of Programs at jmccullough@experiencescanada.ca 

 

We thank all applicants for their interest; however only those selected for an interview will be contacted. All information received will be held in strict confidence.

DOWNLOAD THE JOB DESCRIPTION

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We are committed to helping diverse talent thrive. Experiences Canada welcomes all applicants regardless of race, ethnicity, religion, sexual orientation, gender identity or expression, ability, age, marital status, pregnancy or family commitments. For this position, we will prioritize applicants who identify as Black, Indigenous, or a Person of Colour. Please feel free to self-identify in your response.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please let us know. All information received will be kept confidential.

YOUTH LEADER

Experiences Canada is seeking youth leaders, aged 21-30, to engage youth in an online series on personal development and career choices, with an emphasis on helping youth ages 12-18 discover their unique skills and talents, and explore a variety potential career options and pathways to post-secondary education. As a youth leader you will help plan, facilitate, and animate live webinar events as well as produce a series of video profiles about people’s careers that give young viewers a sense of what the role is really like. The position will provide meaningful skills development and mentorship opportunities for youth leaders interested in education, youth, and community engagement.

KEY RESPONSIBILITIES 

Marketing and Outreach

  • Support Experiences Canada in engaging youth throughout the country by sharing event promotions through personal social media networks
  • Utilize personal networks to increase awareness of webinar series and wider initiatives of Experiences Canada
  • Comment and post about live events before, during and after, ultimately driving participants to Experiences Canada’s website and Facebook Group
  • Act as a representative of Experiences Canada when contacting potential speakers, guests, and participants for the duration of the Career Choices series

Content Creation

  • Produce content to be featured on Experiences Canada’s social media/website based around the different aspects of exploring career choices
  • Assist with the production of video profiles by recording and editing Vlogs showcasing the work of individuals from a variety of professional backgrounds
  • Ensure timely submission of video to be branded by Experiences Canada communication team
  • Assist staff with drafting plans for e-learning modules, webinar and discussion guides
  • Research and identify age-appropriate resources to link to from other organizations

Leadership and Mentorship

  • Provide ongoing support to Youth as required to help them understand career options content and tools as well as which careers or educational pathways the program may be pointing them towards (e.g., identifying their unique skills and talents, formulating next steps)
  • Moderate livestream chat and Facebook Group, ensuring community guidelines are being followed
  • Assist in the development of FAQ’s about Career Choices Program and various job-related topics in age-appropriate language
  • Host a webinar, creating questions for speakers to answer and lead how the conversation flows, facilitate interaction between speakers and participants

Expectations

  • Be a positive representative of Experiences Canada’s Career Choices Series
  • Be friendly, approachable, and happy to answer questions
  • Take the lead in hosting livestream, debriefing call, and/or other initiatives to engage youth throughout
  • Use your creative talents to support the team
  • Show eagerness to get involved and share your experiences
  • Complete all relevant training prior to engagements
  • Be available at scheduled times for livestreams, especially if you have committed to leading the webinar

Commitment and Compensation:

Youth Leaders are required to participate in a 1-3-hour online training that will outline Experiences Canada’s expectations, history, and commitment to youth mentorship, and provide guidance on facilitation, content creation and other topics that may be identified in relation to the Career Choice project. Each Youth Leader is expected to commit to leading 1 webinar in the Career Choices series and contribute to the rest of the program on an occasional and ongoing basis by creating and editing content for Vlogs and providing additional support for the webinars as needed. A cash honorarium of up to $2000 at completion of project will be provided. Please email your cover letter and resume to hr@experiencescanada.ca 

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We are committed to helping diverse talent thrive. Experiences Canada welcomes all applicants regardless of race, ethnicity, religion, sexual orientation, gender identity or expression, ability, age, marital status, pregnancy or family commitments. For this position, we will prioritize applicants who identify as Black, Indigenous, or a Person of Colour. Please feel free to self-identify in your response.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please let us know. All information received will be kept confidential.

Part-time hours: 5-8 per week

Expected Start Date: 2021-08-09

Job Types: Part-time, Volunteer

Salary: $2,000.00 per year

We are committed to helping diverse talent thrive. Experiences Canada welcomes all applicants regardless of race, ethnicity, religion, sexual orientation, gender identity or expression, ability, age, marital status, pregnancy or family commitments. 

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please let us know. All information received will be kept confidential.

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