Careers

Experiences Canada is a national charitable organization dedicated to opening young people’s minds and involving them in a broader world.  We do this by facilitating experiential learning opportunities such as youth forums, travel and exchanges.  Experiences Canada`s programming provides Canadian youth with the unique opportunity to see Canada differently, exploring this country’s diverse histories, cultures, and contemporary challenges, and making life-changing connections with peers from coast-to-coast-to-coast. 

Bookkeeper & Office Administrator

Position Overview 

Experiences Canada is a national registered charity that helps young Canadians explore their country in ways they never may have imagined through reciprocal exchanges, forums, conferences, and other opportunities to connect with one another.  The Bookkeeper & Office Administrator’s primary role is to support the Sr. Director of Finance & Operations in bookkeeping and office administration for the organization.  This is a small organization where staff provide services to multiple departments.  

 

Experiences Canada’s Mission 

Experiences Canada is an established, dynamic, and passionate national charity dedicated to opening young people’s minds to a larger world. Through our programs, we offer transformational learning opportunities to youth across Canada by creating a fun, safe, memorable experience that deepens their connection to community and their country. We provide them with opportunities to build relationships, confidence and skillsWe empower the perspectives needed to thrive in an interconnected world. 

 

Type: Full- time, 4 days per week for peak season with flexibility to move down to 3 days off peak

 

Bookkeeping Responsibilities: 

This position is responsible for the record keeping of financial transactions and the posting to the appropriate accounts. This work requires strong time management and organizational skills as well as exceptional attention to detail.

 

Main responsibilities include:

  • Accounts Receivable – enter customer invoices and payments; update details in project software
  • Banking – Conducting daily banking transactions – check bank for EFT deposits, create bank slips for cheque deposits, update deposit information by project, enter deposits
  • Accounts payable – code/enter vendor invoices and setup for payment
  • Credit cards – download credit card statements, gather all receipts, complete credit card worksheets with coding and taxes and enter in to accounting system
  • Processing expense claims
  • Inventory counts periodically
  • Confirm accuracy of transactions through account reconciliations
  • Filing invoices, claims, deposits, credit card transactions, etc.
  • Additional related duties as assigned

 

Office Administration responsibilities include:

This position entails sustaining the collegial and positive workplace environment through excellent communication, organizational skills and ability to multi-task.

Overall responsibilities include but are not limited to:

  • Answer incoming phone calls and manage other communications
  • Maintain the office phone system
  • Control the file system for finance (physical and online)
  • Greet customers and guests as required
  • Organize and maintain the common areas of the office
  • Carry out errands and general office clerk responsibilities
  • Arrange travel and related bookings such as hotel reservations
  • Assist with Annual General Meeting and quarterly Board of Directors meetings as needed
  • Provide support to staff when needed such as help to coordinate staff or guest meetings, arrange catering, setup of meeting room AV and so on.
  • Manage the storage room and track and update product inventory (swag; clothing etc.)
  • Keep an inventory of the office supplies and re-order as needed
  • Oversight for the inventory and condition of office hardware and tech equipment
  • Assist at Experiences Canada’s offsite public events from time to time
  • Perform other related duties as assigned
  •  

Required Qualifications

  • Certificate in bookkeeping, or equivalent
  • Minimum of 5 years bookkeeping experience and office work
  • Strong knowledge of computer programs such as MS Word, Excel, QuickBooks, or other accounting software
  • Exceptional organizational, time management and interpersonal skills with the ability to multi-task and adapt to changing priorities
  • Data entry skills for volume and accuracy
  • Excellent communication skills, both written and verbal

 

Desired Skills

  • Collaborate with cross-functional teams on a regular basis to plan and ensure product or campaign deliveries are on time and on budget.
  • Exceptional attention to detail
  • Produces work with a high level of precision and accuracy
  • Analytical and solution oriented
  • Excellent research and problem-solving skills
  • Awareness of the Not-for Profit industry
  • Interest in youth programs
  • Bilingual an asset

 

Compensation

Will be commensurate with experience and will be in the range of $36K to $44K for 4 days per week.  Peak season is considered from Sept 1 to March 30th.  Group benefits, 2 weeks vacation, summer hours, off between Dec 25th and Jan 1st.

To Apply: Please send a cover letter and résumé to ‘hr@experiencescanada.ca’ 

Please put in Subject Header: ‘Bookkeeper & Office Administrator’ 

 

Note: We thank all candidates for the responses to this advertisement, however we will only be contacting short listed candidates. 

Manager, Digital Marketing & Communications

Position Overview 

Experiences Canada is a national registered charity that helps young Canadians explore their country in ways they never may have imagined through reciprocal exchanges, forums, conferences, and other opportunities to connect with one another. The Manager (Manager), Digital Marketing and Communications is responsible for planning, executing, and reporting on a range of digital marketing and outreach campaigns that will enhance our online presence and program reach. The role also ensures Experiences Canada is well serviced regarding its communications needs. Working closely with internal leadership and our program team, you’ll report to the Director, Marketing and Communications, and use your design acumen and extensive knowledge of SEO, social media, and video marketing tactics to accelerate traffic, reach target audiences, and increase engagement. The position currently has one direct report.

 

 

Experiences Canada’s Mission 

Experiences Canada is an established, dynamic, and passionate national charity dedicated to opening young people’s minds to a larger worldThrough our programs, we offer transformational learning opportunities to youth across Canada by creating a fun, safe, memorable experience that deepens their connection to community and their country. We provide them with opportunities to build relationships, confidence and skillsWe empower the perspectives needed to thrive in an interconnected world. 

 

Responsibilities and Duties: 

The Manager performs a wide range of duties including, but not limited to, the following:

 

Digital Media and Web Management

  • Manage editing, design, and uploads to Experiences Canada’s website, including Talent LMS.
  • Oversee regular updates, maintenance, and page creation.
  • Provide design and technical support for online webinars and troubleshoot participant issues.
  • Develop and distribute email communications and targeted email campaigns.

 

Social Media and Analytics

  • Collaborate with the Marcomm team to maintain a comprehensive social media content calendar.
  • Manage and monitor our social media accounts and lead a strategy to enhance Linkedin profile.
  • Help plan and execute integrated digital marketing campaigns and manage marketing strategy and promotions across paid, earned and owned social media.
  • Use analytics, usability standards and SEO best practices to inform decision-making, planning and execution of web and digital properties and campaigns to drive traffic to our website and increase engagement and conversion among website visitors.
  • Measure and report the performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
  • Prepare regular social media and website analytic reports and produce data-based reports for senior management and the Board of Directors, as needed.

 

Content Development, Design, and Brand Management

  • Participate in planning, designing, and laying out marketing products, internal communications, and promotional materials.
  • Create social media content (shareable graphics, posts, reels) and other required digital products, using Canva, and Adobe Premiere Pro.
  • Support curation of our video content and provide editorial oversight.
  • Ensure consistent branding and style across all media and materials.
  • Support the Director in developing and curating content for a range of audiences, including blogs, media releases, and feature profiles.
  • Organize and manage communication files, photos, and video inventory.

 

Communication and Collaboration

  • Collaborate with cross-functional teams on a regular basis to plan and ensure product or campaign deliveries are on time and on budget.
  • Provide regular updates to Director and summary reports as needed for senior management and the Board of Directors.
  • Respond to general inquiries and redirect as needed.

 

Events and Campaigns

  • Support the logistic and materials preparation for Experiences Canada’s events (youth forums, PD conferences) as well as the team’s readiness for public facing outreach – such as conferences and external meetings.
  • Lead the design and launch of new programs through marketing collateral
  • Support the Director in annual digital fundraising campaigns to extend audience reach and raise revenues.
  • Collaborate with senior management to design fundraising materials such as sponsor packages, program promotional documents, pitch decks and more.

 

Required Qualifications and Experiences 

  • Significant/relevant experience in digital marketing and design field.
  • Minimum Bachelor’s degree in marketing, communications, or related field.
  • Superior grasp of digital marketing concepts, best practices, and measurement.
  • Proficiency in marketing software, including but not limited to Google Analytics4, paid search (Google Ads, Facebook Ads), HTML, SEO, social (paid and organic) and WordPress.
  • Proficiency in graphic design software and tools: Adobe Creative Pro and Canva.
  • Ability to produce multimedia content, including video production and editing.
  • Experience with content management systems such as Salesforce, analytics tools, social media platforms, marketing automation (i.e. Campaign Monitor), email marketing and collaborative project management platforms such as Asana.
  • Strong analytics background with the ability to leverage understanding of real-time data, overall brand goals and opportunities to A/B test, optimize, and make in-flight campaign decisions to improve campaign performance.
  • Exceptional written and verbal communication skills.
  • Proven experience in managing multiple projects simultaneously, from conception to execution, prioritizing effectively to meet deadlines.
  • Exceptional organizational, time management and interpersonal skills with the ability to multi-task and adapt to changing priorities

 

Desired Skills

  • Understanding of the not-for-profit sector particularly related to youth programming
  • Demonstrated achievements in project management and digital marketing
  • Experience as a direct report and ability to provide management direction for a small team as well as summer students
  • Bilingualism (French/English) is considered an asset

 

Work Environment

  • Hybrid work requiring weekly in-person days in Ottawa office
  • Entrepreneurial, fast-paced, collegial team-based approach
  • Some travel may be required within Canada

 

Compensation: Range of $60-78k annum.

To Apply: Please send a cover letter and résumé to ‘hr@experiencescanada.ca’ 

Please put in Subject Header: ‘Manager, Digital Marketing & Communications’ 

 

Additional Information 

  • Experiences Canada is in Ottawa. Employees are currently working on a hybrid plan with 2-3 days each week spent in the office. 
  • The successful applicant will be required to install additional security software on their own devices to have remote access to our server and shared network. 
  • This position requires occasional travel to conferences and events. 
  • This position does require the incumbent to work occasional evenings and weekends to support youth programming and the Youth Advisory Council. 
  • We are committed to helping diverse talent thrive. Experiences Canada welcomes all applicants regardless of race, ethnicity, religion, sexual orientation, gender identity or expression, ability, age, marital status, pregnancy, or family commitments. For this position, we will prioritize applicants who identify as Black, Indigenous, or a Person of Colour. Please feel free to self-identify in your response. 
  • We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please let us know. All information received will be kept confidential. 
  • Note: We thank all candidates for the responses to this advertisement. However, we regret that we will only be contacting short listed candidates. 

Youth Exchange Program Coordinator

Position Overview 

 

Reporting to the Manager, the Coordinator is responsible for the day-to-day administration of Experiences Canada’s Youth Exchanges program. They will work as part of a small, dedicated team and communicate directly with teachers, youth group leaders, exchange participants and their parents regarding all steps including registration, travel, paperwork and preparation, general inquiries and trouble-shooting with our online learning platforms. This bilingual position requires strong administrative, organizational, and interpersonal skills along with experience with data entry. Experience with CRM (Salesforce) is an asset. 

 

The Youth Exchanges program is Experiences Canada’s keystone program. It offers reciprocal exchanges within Canada for groups of youth, between the ages of 12 and 18 from any region of the country. The groups are paired according to their ages and interests and each pair hosts their “twin” in their hometown. Participants play an active role in planning the exchange by communicating regularly with their twin, doing research on the community that they will visit, and participating in the planning, themes and activities, and fundraising. 

 

Experiences Canada’s Mission 

 

We offer transformational practical and learning opportunities to Canadian youth creating safe, fun, memorable experiences that deepen their connection to their peers, community, and their country.  Our exchanges and youth-centered educational and career resources enrich personal relationships and build confidence and skills.   

 

Main Responsibilities 

 

The main duties and responsibilities of the Youth Exchange Program Coordinator include 

 

Online & Data 

  • Responsible for reviewing and entering exchange applications into Salesforce, and ensuring all fields and forms involved with the exchange application process are working efficiently 
  • Responsible for the overall data entry of exchange projects 
  • Enters all budget related costs, collects invoices, and reconciles program files 
  • Twins eligible exchange groups, and manages all their communications pre, during and post travel 
  • Connects group organizers to the e-learning platform modules and information, and assists with connection queries when required 
  • Responsible for the maintenance, customization and updating of exchange guides, forms and modules 

 

Administration 

  • Ensures all documents are finalized and saved appropriately in Salesforce and the shared drive 
  • Assists with the preparation of exchange documents (pre, during and post) using Microsoft Suite software e.g. Word, PowerPoint, DropBox, and Adobe Pro Acrobat 
  • Updates and edits documents in English and French to reflect program changes and revised health and safety guidelines 

 

Communication 

  • Collaborates with group organizers and other stakeholders such as parents to review program objectives and schedules 
  • Liaises with travel agency to discuss budget and plan travel arrangements 
  • Acts as primary contact with group organizers and parents during entire exchange, ensures follow-up where necessary 
  • Assist group organizers, parents and youth in submitting exchange projects 
  • Participates in conferences as a representative of Experiences Canada, and presents information sessions and workshops about the program as required 
  • Staffs the emergency cell phone (to support groups in transit) according to a shared timetable 
  • Responds to general inquiries and prepares regular written correspondence on a range of topics 
  • Drives and supports a comprehensive outreach strategy to recruit new groups 
  • Collaborates with team members from other departments as needed such as Communications and Finance, and joins in all staff weekly meetings 
  • Provides regular (weekly) Exchanges target updates and intermittent progress reports to the Senior Manager 

 

Required Skills 

  • Bilingual (French and English) mandatory 
  • Strong communication and diplomatic social skills 
  • Proficient in Salesforce CRM 
  • Experience in working in a team 
  • Self-motivated and takes initiative 
  • Detailed oriented 
  • Goal, deadline, and timeline oriented 
  • Ability to multitask and transition efficiently to multiple projects 
  • Ability to be strategic, plan, and adapt to the unexpected (primarily related to travel situations with the groups) 

 

Additional Assets 

  • Leads and participates in customized Salesforce development 
  • Strong public speaking and presentation skills 
  • Able to travel within Canada 
  • Previous work experience with educators and/or school boards 
  • Research and analytical skills 

 

Compensation

 

Will be commensurate with experience and will be in the range of $48k to $60k with competitive benefits package, RRSP contribution, and summer hours.   

 

To Apply  

 

Please send both a cover letter and résumé to HR@experiencescanada.ca 

Put ‘Youth Exchange Program Coordinator’ in Subject header   

  

Note:  

 

We thank all candidates for the responses to this advertisement. However, we regret that we will only be contacting short listed candidates.   

We are committed to helping diverse talent thrive. Experiences Canada welcomes all applicants regardless of race, ethnicity, religion, sexual orientation, gender identity or expression, ability, age, marital status, pregnancy or family commitments. 

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please let us know. All information received will be kept confidential.

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